Refund policy
Return Options
7-Day Full Refund We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for a full refund.
60-Day Store Credit We have a 60-day return policy for store credit, which means you have 60 days after receiving your item to request a return for store credit.
Return Requirements
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached
- In its original packaging
How to Start a Return
To start a return, contact us at hello@doramaejewelry.com
If your return is accepted, we'll send you:
- A return shipping label
- Instructions on how and where to send your package
Return Address
Please send returns to:
Dora Mae Jewelry
1620 N. Orange Ave.
Orlando, FL 32804
In-Studio Returns
Any and all returns and exchanges can also be processed in our studio. Visit us at the address above during business hours.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Questions About Returns?
You can always contact us for any return question at hello@doramaejewelry.com
Please note: Custom jewelry and transformed heirloom pieces may have different return policies. Please inquire at the time of purchase.